Return & Refund Policy

Last updated: October 4, 2026

The 30-day window

You have 30 days from the day your order is delivered to start a return, for any reason. Changed your mind, ordered too many, a gift that missed — all fine, as long as the item meets the condition below.

How to start a return

1. Email support@pearlpik.com with your order number (it's in your confirmation email) and which items you're returning.
2. We reply within one business day with the return address. You just pay to ship it back — any carrier, tracked is best. If the item arrived damaged or faulty, the label is on us.
3. Box the item up — the original packaging is ideal, but any secure box works — and drop it off.

Condition

Because PearlPik goes in your mouth, a change-of-mind return has to be unused: the pen not switched on in the mouth, the picks, mirror and tips unused, and everything in the original box. A pen you have used is still covered if it is faulty, so if it won't charge, switch on or vibrate, or a tip arrives bent, email us within the 90-day warranty and we'll replace or refund it.

Refunds

• Refunds go to your original payment method within 5–10 business days of the return arriving back with us. Your bank may take a few extra days to post it.
• The full product price is refunded. The $4.99 shipping charge on a single kit isn't refundable unless the return is our fault.
• Returning part of a multi-pack (Buy 2 get 1 free, Buy 3 get 2 free): each item you send back is refunded at the price you paid for the pack divided by the number of items in it. Return the whole pack and the whole price comes back.
• For a change-of-mind return you pay the return postage yourself. It's free — and so is the rest — when the item arrived damaged, faulty, or wasn't what you ordered.

Exchanges

Want a different item instead? Tell us in your return email and we'll ship the replacement as soon as your return is scanned by the carrier — no waiting for it to arrive back first.

Damaged or defective items

If something arrives cracked, not charging or not vibrating, you don't need to return it at all in most cases — email us a photo or short video and we'll send a free replacement or a full refund, your choice. Sometimes we'll refund you and tell you to keep the item anyway — when shipping it back would cost more than the item is worth, that's the sensible answer for both of us. Anything that fails in normal use inside 90 days counts as faulty, not as wear (see our Terms of Service).

Late or missing refunds

If it's been more than 10 business days since we confirmed your refund and nothing has appeared, check with your bank first (pending refunds can be easy to miss), then email us and we'll send you the refund receipt from our processor.

Questions

Anything unclear? Email support@pearlpik.com or visit our contact page.